Shipping & Return Policy
Due to the perishable nature of our live oysters and fresh seafood, we cannot accept physical returns; however, if your order arrives damaged or unsatisfactory, please contact us within 24 hours of delivery for a resolution.
Inspect Your Delivery
Immediately open your package upon arrival to check the temperature and condition of the oysters and ensure all items are present.
Document Issues
If there are any concerns regarding freshness or damage, take clear photos of the product and the shipping label as soon as possible.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and the documentation of the issue.
Resolution Process
Our team will review your claim and provide a replacement or store credit for any products that do not meet our high quality standards.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing